Service Designer - Identity and Access Management (IAM)

Service Designer - Identity & Access Management (IAM), GDS

Contract - 6 months

London - Hybrid

£550 - £700 per day (inside IR35)

Our customer is taking a business-first approach to IAM and is now looking for a Service Designer to map and develop the end-to-end journey for the 'As-Is' and 'To-Be' solutions for both business and technology.

Key Responsibilities:

• Design concept journeys, blueprints, and roadmaps.
• Facilitate workshops with SMEs to map out end-to-end, front-to-back events at the intersection of technology, business and design.
• Shape how processes and support functions interact and how these impact the design process.
• Analyse, consolidate and communicate findings to stakeholders.
• Create, manage and maintain Service Design documentation, ensuring delivery to industry standard.
• Build and maintain strong stakeholder relationships.

Key Skills & Experience:

• Extensive experience in Service Design. Evidenced expertise with a strong portfolio demonstrating your ability to drive business outcomes through innovative design solutions.
• Experience working within the Government Digital Service (GDS) environment.
• Experience of working on IAM projects
• Experience using service design principles and methods including user research, customer journey mapping, service blueprints and facilitating workshops.
• Evidence of managing multiple projects concurrently.
• Experience in matrix-managing multi-disciplinary teams.
• Experience working on data and digital products and services